SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get in Sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
honestly i couldnot say anything yet bout this product, hv to wait then i can say something
Fast shipping, there are good reviews, I will do my test♀️
Personally highly recommend buying this item, I've been using it for about 20 days. My current brow and lash photos show that it works really well indeed. I will be repurchasing again, I love it so much, I recommend it to anyone thinking of buying this item.
Received lightning fast. thank you.
Complete garbage. Smeared eyebrows for two weeks, the result is zero.
Product compliant, big product leak problem 2 out of 3 vials, 30-to-product loss, screw plug screw wrong see photos.
I'm using it now. I'm slowly seeing results early days, yet
Product same as the order description placed 25 August arrives today 22 September later I will give an opinion if it works says natural 100% but has polydimethillsiloxane a synthetic silicone
It arrived in excellent condition, it is not used yet but I will be putting more review of its operation for the moment it arrived in excellent condition and very fast
I have used it for almost 3 weeks and if you notice an improvement, for the price I am satisfied
The delivery was fast and perfectly packaged.
got it
It took but if they arrived, now to try it, if it works I will ask for more
It works really well so far and my brows are thicker after a week of use. As long as you insist on using it every night, you will see the effect! ! !
I will try.
Eyes bake a lot, I don't know what will come of it
Well received, thank you so much store .
Seller
As the store announces it, only one spilled a little, need to check if it works
Came after a lot of time
Looks like it should compared to another company I ordered the same product from. Can't wait to try it hope it works.
will try serum
I'm testing it then I upload photos of the before and after
bien
I hope you comply what you promise to be careful that you do not enter your eyes where it burns