SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get in Sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied,
After shampooing, the hair is very soft and there is very little hair fall during shampooing. Very good product
This has been tried before, the shampoo has a rich lather,, it really prevents hair loss, keeps the strength roots, hair becomes soft and fluffy!
I received the product all OK
Very good product, it has reduced the rate of hair loss and also made my hair strong and stable. After two months of use, my hair is dark and shiny. It works very well and has good ingredients. I would like to try a whole bottle to see how it works. This store has very professional customer service. I love this product.
Packed very securely. What will be the effect time will tell.
The product arrived earlier than expected, will be used and I will leave feedback a few months later, success!.
The products arrived complete and well protected in 3 weeks to Mexico, a few weeks earlier than scheduled. Now you just need to test them. Thanks to the supplier.
Delivery was on time.There were no creases in the box.The shampoo is great, for my hair 3 presses at a time is enough.At first if it doesn't lather up very well, you need enough shampoo and the lather will be enough to wash the whole hair.Conditioner is recommended after shampooing, I applied conditioner and rinsed it out immediately.I combed my hair smoothly with very little hair fall,did not use any flat iron for blow drying.The dry hair felt very smooth and clean to the touch. I could feel my scalp clean after washing my hair. The results are good enough now. Looking forward to the results for some time.
Everything arrived Fine, I used it is reasonable
It's fast, thanks to the store