SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get in Sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't know in a matter of durability... But arrived perfectly faithful fast well packed
looks like a good and durable thermoss, hope that will be durable and will hold a temperatūra for a long.
Great thermos, super right! And the appearance is awesome, and the heat is good
The Thermos is good, I liked it. The temperature keeps the "Arctic" better, after 12 hours the boiling water cooled down to 83 and 75 degrees, respectively. But I got a marriage, does not keep the lid closed-water drips from an inverted thermos. Funny-on the lid "black mark"))). But where is the big "fly in the ointment"-I could not find this lid anywhere. Wrote to the seller, sent a video. The seller offered to order something from him from "feijian thermos accessories", and he will send me the same cover. Promised him to place an order when the one I need appears in the store. She was there, but it seems a long time ago. Opened a dispute, returned the cost of the "accessory". If I solve the problem, I will add the review.
It looks good material it is nice to try it to see if it is what promises to the touch it is very good it is beautiful
good thermos, looks beautifull and durable(hope it will stay such for a long Time) Recommend the srller
Holds boiling water well. Took it for winter fishing. Threw out all the old ones :)
HIGH RECOMMENDED
It's just the best thermos I 've had. Thought out to the smallest detail. Its coating does not cool hands in the cold. It is nice to hold it in your hands, the button is easy to press to pour coffee or tea. The plus is that the Cork unwinds if it needs to be washed inside. It is convenient to pour the cafe and sugar. I took him with me for fishing, in 11 hours at-12 boiling water did not cool down at all. Recommend for purchase!
The bottle has a wonderful material. But it didn't come well packed. My first purchase did not have to complain, but this AGR disappointed me. Plus the material is wonderful
Good and best product
Good product and very good store
I liked everything, the only minus Thermos has a different logo and brand of the manufacturer. Did not immediately understand how the button cover was closed. Warmed up the thermos, poured boiling water and carried it out into the frost-17 degrees at night. After 10 hours the water was scalding hot. I am satisfied with the result, for my needs. Thank you! I recommend it.
Good! In a day 71 degrees s. Poured-the kettle just boiled.
Pretty big, heavy. I liked it very much. Buy without fear. The product is wonderful
I am Argentine, therefore I take muuuuucho mate, the thermos is excellent!!!!! And you don't pay expensive things to the divine button.
Very beautiful👏😍I loved🤩, Excellent material
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Super nice and fine jug, just very unfortunate that there is no suitable extra vacuum cap for ordering ..
Very nice long muddet keeps hot and cold. The product was in my hand without any problems and sound. Company communication was good
Excellent product. .
The first impression is good, made qualitatively.
What is written is very beautiful and stylish product is perfectly compatible for everything
a good thermos holds well