SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get in Sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable with the speed with which the product arrived, just need to see what results physically is the same as what was announced
The box was quite mistreated but the good thing that the product was not damaged, comes its brush and the dropper. We will see how it works
I haven't tried it yet but the impeccable packaging and everything excellent
I am testing it for a little but still I feel that if my eyelashes are growing I also wear it for the eyebrow
I received my order, 7 days of eyelash and eyebrow growth serum, I haven't tried it as I check, I will write.
Seems effective. It is few days of use and it seems that it does do what it promises.
Finally arrived. Thank you. Thank you.
I arrive before the scheduled date, it is seen as a promise
Although it took me a long time to arrive I liked it, I hope to see more results
Order arrived fast in good condition. I started using this serum, there is no allergy or discomfort. I hope my eyelashes will grow
Thank you very much arrived before I expected I am happy
It took 17 days to arrive. A dented box was coming but it did not affect the product, they are not full at the top I feel that they lack quantity, I have not yet tried the product and we will see how it goes
Well packed, I still don't taste it but its smell is a bit strong
Excellent received it in 12 days to Peru, exact description, packed wine and perfect to use, I recommend it
It is the second time that I ask for this little little, this time it takes a while, but it came to me in perfect condition
The first photo is before I tried. The second was one week later. My lashes are now so long and thick, I have to be careful applying mascara or I end up with it above and below my eyelids. This product is great! Plus side: my hubby has never been this happy with looking at me!
Everything ok... very long waiting time
I still don't taste it, it looks like a gel and it doesn't arrive full
Arrived a month before the scheduled date and in perfect condition, it came in a security package. The container is plastic, it has a dropper and brush to apply, I like that it has an internal squeegee so that excess product does not come out in the dropper.
It is very thick, I have only been using it for 2 days, I do not know if it complies with the indicated, you must be careful that it does not enter the eyes. Arrived very fast