SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get in Sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very precious, it arrived in a week. Very well packaged. Very happy. I'll buy more. Many thanks!
One of the three is only a whole.
The hairpin is excellent, it is fine, the stones are glitter, no smell, arrived quickly, packed well, very satisfied
Came in the park with poupyrishki. All parts hold tight. Nothing flew off. There is a defect in one place, but it is not specific, it holds tight. It looks beautiful, light, does not fall, holds tight. I'll order more.
Great hairpin, really thought it would be in silver color, but it came in gold. But it's not scary she's very beautiful
Arrived quickly and in good condition, during the week of active socks, almost all the pangs fell
Very beautiful. On September 1. Smolensk, Pechersk, rescue!
I never received it
Nice hairpin, only small, I expected it to be bigger, but still beautiful, I will wear it, thank you!!!
I loved
As Photo
Beautiful. I'm not taking it for the first time. Come very fast
Chic hairpin, metal, everything is like in the photo. I recommend it in full.
Small clamp, heavy, which is why it constantly drops hair(
The clip is cute, but very fragile. When transporting, one hanging fell off the ring, but I attached it. All pearls and rhinestones are in place.
Very nice
Is prettier than I expected
cute, loved the colour but it was a little hard to open the pin.
Very cute beautiful but delivery almost 2 months and wanted to dress for the prom but alas. They were very upset that it did not come during the time.
Beautiful hairpin! Rhinestones shimmer well! Thank you!
Neumovirny crabik. Yakist Garna, vazkhenky, hairy like good.
Heavy. I liked it
Mooi
Came as pictured. Delivered quickly (ordered on March 21, arrived on April 10).
Cute