SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Get in Sale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived very very fast. They are very good, feels very soft and comfortable, exactly the same size as my old sole, so fit perfectly in my shoes.
Amazing the comfort behind this product wacky thing a lousy comfort shoe with her makes it very comfortable.
Arrived quite quickly, it seems to be good, I haven't used it yet
It correctly corresponds to the size you request. They are very comfortable, a year ago I ordered some and ordered these to renew them. They never wore out or deformed. They do not save smells, until many months after use like any insole, but they can be washed.
The product arrived fast and well packed. Is simple, but it works very well. Not the best of insoles, but it helps a lot. For the price is worth it. I recommend it.
I still haven't tried to know about comfort, I'm going back to evaluate.
They are comfortable, because of the price they are fine, let's see how long it lasts.
Well received
very fast. I arrived They are excellent
Item as is the image has a particular smell like some type of vegetable
1
Not thin, I recommend. Children, children to be treated. I don't know how to whistle, ale Poki did not stumble.
Delivery is not a shvidka, there are almost 4 tizhni. I got it for the NIG, it was very good to go around. It was similar to the sketch, the memory of the foes on the vidchutti. That deputy is easier. Recommend
Everything arrived fine 😃 Thank you 😊 👍
Apparently, equally from propaganda! I will test the use for 7 days! And I'll make a feedback again!
True to the image of sale and very comfortable, they arrived in a week at Mx
Feel soft and look good. I hope they are comfortable, for the price it seems to be a good buy. I will update after use.
Are something right
Excellent product. I don't use any original insole anymore, change everything.
Comfortable
Everything OK
Too good I love it
Recommended, my shoes are 42 and I ordered the size 44 insoles and qedaron spectacular, super soft like walking in the clouds, Grsss.
The insoles are not very thick, but comfortable. Like in slippers with them.
Good product, it is very convenient. I'm satisfied. Definitely Recommend🙂