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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
All right.
very happy
I liked
Very beautiful, as is the image. Arrived early.
The bag is great. Came in one piece, packed well. For your money top. The thread does not stick out. There is one scuff on the upper lock (snout). Came to Ukraine exactly in a month
Very nice backpack to my wife the charm
It's fine, thank you.
Beautiful!!! Like in picture
I like it very much. The item is very good and the size is very good, neither small nor large, with a lot of capacity. He arrived earlier than he told me, I received him today and he told me that the 01/08 day was coming, he arrived very quickly.
Fast, sure.
I really liked the bag. It is very spacious, the size I wanted, and with several functional pockets. When I need a bag I already know where to look.
Garny backpack and for children and for them.
Goatei Denais the backpack and beautiful best Q imaginaba and arrived before the date I loved
It's really beautiful this backpack. My wife will be happy when I receive her as a gift. Thanks to the store, the shipment was very fast and everything arrived in perfect condition. I am very satisfied. I will buy again
all good!
Scent school backpack
Garniy, yakysny nichnik, Dovy vmisty, m'yaksiy material, spravniy. all vidpoviky inventory in the areas of the designated temperature, Mensh delivered, yak for a misyatsk. I recommend the product and store.
Very accurate. Not very big.Accurately packed.
Soft I like everything. There are many departments. I don't know how it will be. But for now I'm old.
The backpack is excellent, shipping to Norway in 2 weeks. Thank you store!
I loved it! It is very beautiful and big, arrived well packed, without any defect. Simply beautiful!
Great product and store!
bommm
Chic
Too Beautiful